FAQ
# Frequently Asked Questions
## 1. What does AgroHeavyParts sell?
AgroHeavyParts LLC supplies replacement parts for agricultural, construction, heavy machinery, and related equipment applications.
Our products may include compatible replacement parts, aftermarket parts, and parts referenced by OEM numbers, part numbers, equipment models, or brand names.
## 2. Is AgroHeavyParts an official dealer of the brands listed on the website?
No. AgroHeavyParts LLC is an independent supplier of replacement parts.
Brand names, OEM numbers, part numbers, equipment model names, logos, and trademarks are used for identification, reference, and compatibility purposes only.
Unless clearly stated otherwise, AgroHeavyParts LLC is not affiliated with, authorized by, sponsored by, endorsed by, or officially connected with the original equipment manufacturers listed on this website.
## 3. Are the products original OEM parts?
Unless clearly stated on the product page, products listed on our website should be considered replacement parts or compatible aftermarket parts.
OEM numbers, part numbers, and brand names may be used to help customers identify compatibility. They do not necessarily mean that the product is manufactured by, approved by, or supplied by the original equipment manufacturer.
## 4. How can I check if a part is compatible with my machine?
Customers are responsible for checking product compatibility before placing an order.
To help verify compatibility, please review the product title, part number, description, images, equipment model information, and any available specifications.
If you are unsure, please contact us before purchasing and provide:
- Part number or OEM reference number
- Machine brand and model
- Serial number, if available
- Photos of the existing part, if available
You can contact us at:
**trade@agroheavyparts.com**
## 5. Do you provide product compatibility support?
Yes. We can help review part numbers, equipment details, and available product information before you place an order.
Please note that final compatibility confirmation remains the customer’s responsibility, especially when machine versions, serial numbers, production years, or previous modifications may affect fitment.
## 6. Where do you ship?
We currently support orders shipped to the United States.
Shipping availability, delivery times, and shipping costs may vary depending on the product, destination, warehouse location, and selected shipping method.
## 7. Do you offer free shipping?
We currently offer free standard shipping for orders shipped to the United States, unless otherwise stated at checkout.
If any paid shipping option is available, the final shipping cost will be displayed at checkout before you complete your order.
## 8. How long does order processing take?
Orders are generally processed within **1–3 business days** after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
## 9. How long does delivery take?
Estimated standard delivery time for orders shipped to the United States is generally **5–12 business days**.
Delivery times are estimates only and may vary depending on the shipping carrier, destination, customs procedures, weather conditions, holidays, and other circumstances outside our control.
## 10. Will I receive a tracking number?
Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number if tracking is available for the selected shipping method.
Tracking information may take some time to update after the package has been handed over to the shipping carrier.
## 11. What is your return policy?
We have a **30-day return policy**, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be new, unused, uninstalled, undamaged, with all original labels, parts, accessories, documentation, and in its original packaging.
Returns must be approved before being sent back. Items returned without prior approval will not be accepted.
## 12. Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to our error, such as receiving the wrong item, a defective item, or an item damaged before delivery.
Customers are responsible for arranging and paying for return shipping unless we confirm otherwise in writing.
## 13. Where should I send returns?
Approved returns should be sent to the return address provided by our support team.
Our US Shipping and Returns Address is:
AgroHeavyParts LLC
30 N Gould St #27523
Sheridan, WY 82801
United States
Please note that depending on the product, warehouse location, shipment origin, or return approval instructions, we may provide a different return address. Customers must use the address provided by our support team.
## 14. How do I start a return?
To start a return, please contact us at:
**trade@agroheavyparts.com**
Please include:
- Your order number
- Your full name
- The item you want to return
- The reason for the return
- Photos or videos, if the item is damaged, defective, incomplete, or incorrect
## 15. How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within **14 days**.
Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund.
## 16. What should I do if my order arrives damaged or incorrect?
Please inspect your order as soon as it is delivered.
If the item is damaged, defective, incomplete, or incorrect, please contact us immediately at:
**trade@agroheavyparts.com**
Please include your order number, photos or videos of the item, packaging, shipping label, and a brief description of the issue.
## 17. Can I exchange an item?
We accept exchanges where applicable and subject to product availability.
The fastest way to get the item you need is to return the item you have. Once the return is accepted and approved, you can place a separate order for the new item.
## 18. Do you accept wholesale inquiries?
Yes. For wholesale purchases, bulk orders, or product inquiries, please contact us at:
**trade@agroheavyparts.com**
Please include the part numbers, quantities, and any equipment details if available.
## 19. What are your business and shipping addresses?
Business Address:
AgroHeavyParts LLC
34-35 Hatton Garden, Holborn
London EC1N 8DX
United Kingdom
US Shipping and Returns Address:
AgroHeavyParts LLC
30 N Gould St #27523
Sheridan, WY 82801
United States
## 20. How can I contact AgroHeavyParts?
You can contact us by email:
**trade@agroheavyparts.com**
Phone:
**+44 7342 002851**
We aim to respond to customer inquiries within **1–2 business days**.