Privacy policy
# Privacy Policy
Last updated: May 1, 2026
AgroHeavyParts (“AgroHeavyParts”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, contact us, or otherwise interact with our online store.
Our website is operated at:
https://agroheavyparts.com
## 1. Business Information
AgroHeavyParts
34-35 Hatton Garden, Holborn
London EC1N 8DX
United Kingdom
Email: trade@agroheavyparts.com
Phone: +44 7342 002851
AgroHeavyParts is an independent supplier of replacement parts. Brand names, part numbers, OEM numbers, and trademarks are used for reference and compatibility purposes only. Unless clearly stated otherwise, AgroHeavyParts is not affiliated with, authorized by, or endorsed by the original equipment manufacturers listed on this website.
## 2. Information We Collect
We may collect the following types of information:
### Information you provide directly
When you place an order, create an account, contact us, request a quote, or subscribe to communications, we may collect:
- Name
- Billing and shipping address
- Email address
- Phone number
- Company name, if provided
- Order details
- Payment-related information
- Messages, inquiries, or support requests you send to us
Payment information is processed by secure third-party payment providers. We do not store your full credit card number on our own servers.
### Information collected automatically
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages viewed
- Referring website
- Date and time of visit
- Shopping cart activity
- Cookie and tracking data
## 3. How We Use Your Information
We use personal information to:
- Process and fulfill orders
- Provide shipping and delivery updates
- Respond to customer inquiries
- Verify payment and prevent fraud
- Provide customer support
- Manage returns, refunds, and warranty requests
- Improve our website, products, and services
- Send order confirmations and transactional messages
- Send marketing communications, where permitted by law
- Comply with legal, tax, accounting, and regulatory obligations
## 4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to operate the store, improve user experience, analyze website traffic, remember preferences, and support advertising or marketing activities.
Cookies may be used for:
- Shopping cart functionality
- Checkout security
- Website analytics
- Fraud prevention
- Advertising and remarketing
- Performance monitoring
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions, including checkout and cart features.
## 5. How We Share Information
We may share personal information with trusted third parties only when necessary to operate our business, including:
- Payment processors
- Shipping carriers and logistics providers
- Website hosting and ecommerce platform providers
- Fraud prevention and security providers
- Analytics and advertising partners
- Customer support tools
- Professional advisors, such as accountants or legal advisors
- Government authorities, when required by law
We do not sell your personal information.
## 6. Payment Processing
Payments made through our website are processed by secure third-party payment service providers. These providers may collect and process your payment information according to their own privacy policies and security standards.
We only receive limited payment-related information necessary to confirm payment, process your order, issue refunds, and prevent fraud.
## 7. Shipping and Delivery
To fulfill your order, we may share your name, shipping address, phone number, email address, order details, and other necessary delivery information with shipping carriers, customs brokers, warehouse partners, and logistics service providers.
For international shipments, your information may also be used for customs declarations, import/export documentation, taxes, duties, and regulatory compliance.
## 8. Marketing Communications
If you subscribe to our marketing emails or otherwise agree to receive promotional messages, we may send you updates about products, offers, or company news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at trade@agroheavyparts.com.
Transactional emails related to orders, payments, shipping, returns, or customer service may still be sent even if you unsubscribe from marketing communications.
## 9. Data Retention
We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, tax and accounting records, fraud prevention, dispute resolution, and business operations.
Order and transaction records may be retained for the period required by applicable laws.
## 10. Data Security
We use reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account login details confidential.
## 11. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your personal information
- Opt out of certain marketing or advertising activities
To exercise your rights, contact us at trade@agroheavyparts.com.
We may need to verify your identity before processing your request.
## 12. California Privacy Notice
If you are a California resident, you may have additional rights under the California Consumer Privacy Act and related privacy laws, including the right to know what personal information we collect, use, disclose, or share, the right to request deletion, the right to correct inaccurate information, and the right to opt out of certain data sharing.
We do not sell personal information.
To submit a privacy request, contact us at:
trade@agroheavyparts.com
## 13. European Economic Area, United Kingdom, and International Users
If you are located in the European Economic Area, the United Kingdom, or another region with data protection laws, we process your personal information based on one or more lawful bases, including:
- Performance of a contract
- Legal obligation
- Legitimate business interests
- Consent, where required
Your information may be transferred to and processed in the United States and other countries where our service providers operate. These countries may have different data protection laws than your country of residence.
## 14. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take reasonable steps to delete it.
## 15. Third-Party Links
Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.
## 16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website after changes are posted means you accept the revised Privacy Policy.
## 17. Contact Us
For questions about this Privacy Policy or how we handle your personal information, please contact us:
AgroHeavyParts
34-35 Hatton Garden, Holborn
London EC1N 8DX
United Kingdom
Email: trade@agroheavyparts.com
Phone: +44 7342 002851