Terms of service
# Terms of Service
Last updated: May 1, 2026
## OVERVIEW
Welcome to AgroHeavyParts.
The terms “we”, “us” and “our” refer to AgroHeavyParts. AgroHeavyParts operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with an online shopping experience for replacement parts and related products.
AgroHeavyParts is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein, these “Terms of Service” or “Terms”, describe your rights and responsibilities when you use our website, online store, products, and services, collectively the “Services”.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers, limitations of liability, returns, refunds, shipping, product compatibility, and order responsibilities.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy, available at:
https://agroheavyparts.com/policies/privacy-policy
If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
## SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence, or that you have given us your consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your name, email address, billing address, payment information, shipping information, phone number, and order details.
You represent and warrant that all information you provide to us is accurate, current, and complete, and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.
## SECTION 2 - OUR PRODUCTS
We make reasonable efforts to provide accurate product information, descriptions, images, specifications, compatibility references, prices, and availability details on our online store.
However, product images, colors, packaging, markings, or appearance may differ from how they appear on your screen due to the device, display settings, lighting, supplier updates, or product batch differences.
Product descriptions, compatibility information, images, prices, stock status, and availability are subject to change at any time without notice.
We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, business, geographic region, or jurisdiction, on a case-by-case basis.
We do not guarantee that the appearance, packaging, color, or other non-essential features of a product will be exactly the same as shown on our website, provided that the product remains suitable for the advertised purpose.
## SECTION 2A - PRODUCT COMPATIBILITY, OEM NUMBERS AND TRADEMARKS
AgroHeavyParts is an independent supplier of replacement parts.
Brand names, equipment model names, manufacturer names, part numbers, OEM numbers, logos, and trademarks displayed on our website are used for identification, reference, and compatibility purposes only.
Unless clearly stated otherwise, products sold by AgroHeavyParts are not manufactured, authorized, sponsored, endorsed, or approved by the original equipment manufacturers.
Any use of original equipment manufacturer names, OEM numbers, machine models, or trademarks is intended only to help customers identify compatible replacement parts.
Customers are responsible for confirming product compatibility before placing an order. Product compatibility may depend on the machine model, serial number, production year, engine type, equipment version, market region, or previous modifications.
If you are unsure whether a product is suitable for your machine or equipment, please contact us before purchasing.
## SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase the selected product or products.
AgroHeavyParts reserves the right to accept, decline, cancel, or limit your order for any reason at our discretion, including but not limited to product unavailability, suspected fraud, incorrect pricing, incorrect product information, payment issues, shipping restrictions, or errors in your order details.
Your order is not accepted until we confirm acceptance and process your payment.
Please review your order carefully before submitting it. We may be unable to accommodate cancellation requests after an order has been accepted, processed, packed, or shipped.
If we do not accept, make a change to, or cancel an order, we will attempt to notify you using the email address, billing address, shipping address, and/or phone number provided at the time the order was placed.
Your purchases are subject to return or exchange solely in accordance with our Returns and Refunds Policy, available at:
https://agroheavyparts.com/policies/refund-policy
You agree that all products purchased from our website will be used only in accordance with applicable laws and regulations.
## SECTION 4 - PRICES AND BILLING
Prices, discounts, promotions, product availability, shipping fees, and offers are subject to change without notice.
The price charged for a product will be the price in effect at the time the order is placed and will be stated in your order confirmation email, unless an obvious pricing error occurs.
Unless expressly stated otherwise, posted prices do not include shipping charges, handling fees, customs duties, import taxes, brokerage fees, local taxes, or other charges that may apply to your order.
Prices posted on our online store may be different from prices offered by third-party marketplaces, suppliers, distributors, or other sales channels.
We may offer promotions from time to time. Promotions may be governed by separate terms and conditions. If there is a conflict between promotional terms and these Terms, the promotional terms will apply only to that promotion.
You agree to provide current, complete, and accurate purchase, payment, billing, shipping, and account information for all purchases made through our store.
You agree to promptly update your account and other information, including your email address, phone number, billing address, shipping address, payment details, and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that:
1. The payment information you provide is true, correct, and complete.
2. You are authorized to use the payment method provided.
3. Charges incurred by you will be honored by your bank, card provider, or payment provider.
4. You will pay all charges incurred by you at the posted prices, including shipping charges, taxes, duties, and other applicable fees.
## SECTION 5 - SHIPPING AND DELIVERY
Shipping and delivery times shown on our website, at checkout, or in email communications are estimates only and are not guaranteed.
We are not responsible for shipping or delivery delays caused by shipping carriers, customs processing, incorrect or incomplete addresses, import inspections, weather, strikes, force majeure events, holidays, supplier delays, or events outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, lost, returned, or delivered incorrectly due to incorrect or incomplete shipping information provided by the customer.
For international orders, customers are responsible for any customs duties, import taxes, brokerage fees, clearance charges, or other fees required by the destination country, unless clearly stated otherwise at checkout.
Once an order is transferred to the carrier, title and risk of loss may pass to the customer to the extent permitted by applicable law.
If a package is refused, unclaimed, returned due to an incorrect address, or returned because customs duties or import charges were not paid, the customer may be responsible for original shipping costs, return shipping costs, customs charges, handling fees, and other related costs.
## SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to our website, text, graphics, images, videos, audio, product descriptions, layout, design, logos, icons, software, features, and other content, are owned by AgroHeavyParts, its affiliates, suppliers, licensors, Shopify, or other third parties and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for personal or internal business purchasing purposes only.
You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, copy, scrape, or transmit any material from the Services without our prior written consent, except as permitted by applicable law.
AgroHeavyParts names, logos, designs, and slogans are trademarks or trade names of AgroHeavyParts or its affiliates or licensors. You must not use such marks without prior written permission.
Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, manufacturer names, model names, part numbers, and trademarks displayed on the Services are the property of their respective owners and may be used for reference and compatibility purposes only.
## SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools, applications, tracking services, payment services, shipping tools, customer support tools, or other features that we do not monitor, control, or manage.
You acknowledge and agree that access to such tools is provided “as is” and “as available”, without warranties, representations, or conditions of any kind and without endorsement.
We shall have no liability arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the Services is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms, privacy policies, and conditions provided by the relevant third-party provider.
We may also offer new features, tools, resources, or services in the future. Such new features shall also be deemed part of the Services and subject to these Terms of Service.
## SECTION 8 - THIRD-PARTY LINKS
The Services may contain links, embedded features, applications, or materials provided by third parties.
We are not responsible for examining or evaluating the content, accuracy, policies, availability, or security of any third-party websites, tools, applications, or services.
If you decide to leave our website or access third-party materials, websites, or services, you do so at your own risk.
We are not liable for any harm, loss, damage, or issue related to your access to or use of third-party websites, products, services, content, tools, or resources.
Please review third-party policies and practices carefully before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.
## SECTION 9 - RELATIONSHIP WITH SHOPIFY
AgroHeavyParts is powered by Shopify, which enables us to provide the Services to you.
However, any sales and purchases you make through our store are made directly with AgroHeavyParts.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and AgroHeavyParts, including any injury, damage, loss, refund, return, product issue, shipping issue, or dispute resulting from purchased products or services.
You hereby release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with AgroHeavyParts.
## SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed at:
https://agroheavyparts.com/policies/privacy-policy
Certain personal information may also be subject to Shopify’s Privacy Policy.
By using the Services, you acknowledge that you have read our Privacy Policy.
Because the Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit to the Services may be transmitted to and shared with Shopify, payment providers, shipping providers, fraud prevention services, analytics providers, and other service providers that may be located in countries other than where you reside.
Please review our Privacy Policy for more details on how we, Shopify, and our partners collect, use, share, and protect your personal information.
## SECTION 11 - FEEDBACK, REVIEWS AND USER CONTENT
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, photos, videos, proposals, plans, or other content, collectively “Feedback”, you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, display, and promote such Feedback in any medium for any lawful purpose, including commercial use.
We may use Feedback to operate, provide, evaluate, enhance, improve, and promote the Services and our products.
You represent and warrant that:
1. You own or have all necessary rights to your Feedback.
2. Your Feedback is accurate and not misleading.
3. You have disclosed any compensation or incentive received in connection with your Feedback.
4. Your Feedback does not violate any law or third-party right.
5. Your Feedback does not contain malware, spam, offensive content, unlawful content, or false claims.
We are under no obligation to maintain your Feedback in confidence, pay compensation for your Feedback, or respond to your Feedback.
We may, but have no obligation to, monitor, edit, refuse, or remove Feedback that we determine to be unlawful, offensive, threatening, abusive, defamatory, obscene, misleading, fraudulent, infringing, or otherwise objectionable.
You are solely responsible for any Feedback you submit and its accuracy. We assume no liability for Feedback posted by you or any third party.
## SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on or through the Services may contain typographical errors, inaccuracies, omissions, outdated information, or technical issues that may relate to product descriptions, part numbers, OEM references, compatibility information, pricing, promotions, offers, product shipping charges, transit times, stock availability, or other details.
We reserve the right to correct any errors, inaccuracies, or omissions and to change, update, or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.
We are not obligated to update, amend, or clarify information in the Services except as required by law.
## SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only.
You may not access or use the Services, directly or indirectly:
1. For any unlawful, fraudulent, abusive, or malicious purpose.
2. To violate any international, national, federal, provincial, state, or local laws, rules, or regulations.
3. To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
4. To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any person.
5. To transmit false, inaccurate, or misleading information.
6. To upload, transmit, or distribute viruses, malware, malicious code, or harmful technology.
7. To send spam, phishing, pharming, pretexting, scraping, crawling, or other unauthorized data collection activity.
8. To impersonate any person or entity.
9. To interfere with or circumvent the security features of the Services.
10. To use the Services for unauthorized resale, fraudulent purchasing, or prohibited export activities.
11. To collect or track the personal information of others.
12. To reproduce, duplicate, copy, sell, resell, exploit, scrape, or extract any portion of the Services without permission.
13. To use automated tools, bots, spiders, crawlers, scrapers, AI agents, or other automated means to access or interact with the Services in a way that violates these Terms.
We reserve the right to suspend, disable, restrict, or terminate your access to the Services at any time if we determine that you have violated these Terms.
## SECTION 14 - AGENTS AND AUTOMATED ACCESS
This section applies if you use, allow, enable, or cause the deployment of an automated tool, bot, scraper, crawler, software agent, AI agent, or other autonomous or semi-autonomous system, collectively an “Agent”, to access, use, or interact with the Services.
No Agent may access, use, or interact with the Services unless it clearly identifies itself and operates in accordance with these Terms.
Agents must not conceal or misrepresent that access, use, or interaction is from an automated system.
Agents must not mimic human behavior to bypass detection, complete or circumvent CAPTCHAs, evade technical restrictions, overload our systems, scrape product data without authorization, or interfere with the normal operation of the Services.
We may limit, block, restrict, or take technical measures against any Agent accessing, using, or interacting with the Services.
## SECTION 15 - TERMINATION
We may terminate these Terms or your access to the Services, or any part of the Services, at our sole discretion at any time without notice, to the extent permitted by law.
You will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
## SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available for general information and purchasing purposes.
We do not warrant that product information, compatibility details, images, descriptions, availability, prices, or other content will always be complete, current, accurate, or error-free.
Any reliance you place on such information is strictly at your own risk.
Except as expressly stated by AgroHeavyParts, the Services and all products offered through the Services are provided “as is” and “as available”, without any representation, warranties, or conditions of any kind, either express or implied.
To the fullest extent permitted by law, we disclaim all implied warranties or conditions, including merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free.
Some jurisdictions limit or do not allow the disclaimer of certain warranties, so some of the above disclaimers may not apply to you.
Nothing in these Terms is intended to limit any mandatory consumer rights that cannot be excluded under applicable law.
## SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, in no case shall AgroHeavyParts, our partners, directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, licensors, Shopify, or Shopify’s affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, consequential, or similar damages of any kind.
This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, loss of business, equipment downtime, installation costs, labor costs, or similar damages, whether based in contract, tort, negligence, strict liability, or otherwise.
This limitation applies to claims arising from:
1. Your use of the Services.
2. Any product purchased through the Services.
3. Product compatibility issues.
4. Incorrect installation or use.
5. Shipping delays or delivery issues.
6. Errors, inaccuracies, or omissions in website content.
7. Any content or product made available through the Services.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
## SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless AgroHeavyParts, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, suppliers, and service providers from any losses, damages, liabilities, claims, demands, costs, or expenses, including reasonable attorneys’ fees, arising out of or relating to:
1. Your breach of these Terms of Service.
2. Your violation of any law or the rights of a third party.
3. Your access to or use of the Services.
4. Your misuse, incorrect installation, or unauthorized resale of any product.
5. Information, content, or Feedback you submit to us.
We will notify you of any indemnifiable claim where reasonably possible. We may control the defense and settlement of such claim at your expense, including choice of counsel, but we will not settle any claim requiring non-monetary obligations from you without your consent, not to be unreasonably withheld.
You agree to cooperate in the defense of indemnified claims, including by providing relevant documents and information.
## SECTION 19 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law.
The unenforceable portion shall be deemed severed from these Terms of Service.
Such determination shall not affect the validity and enforceability of any other remaining provisions.
## SECTION 20 - WAIVER; ENTIRE AGREEMENT
The failure by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this website or in respect to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services.
These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including any prior versions of the Terms of Service.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
## SECTION 21 - ASSIGNMENT
You may not delegate, transfer, or assign these Terms or any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment without consent will be null and void.
We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice, including in connection with a merger, acquisition, business transfer, sale of assets, restructuring, or change of service provider.
## SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
You and AgroHeavyParts agree that the courts of England and Wales shall have jurisdiction over any dispute arising from or relating to these Terms, the Services, or any purchase made through our website, subject to any mandatory consumer protection rights that may apply in your country of residence.
## SECTION 23 - HEADINGS
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
## SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes.
We will notify you of any material changes to these Terms where required by applicable law.
Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
## SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
trade@agroheavyparts.com
Our contact information is:
AgroHeavyParts
34-35 Hatton Garden, Holborn
London EC1N 8DX
United Kingdom
Email: trade@agroheavyparts.com
Phone: +44 7342 002851
Website: https://agroheavyparts.com